Christmas FAQs

 

FREQUENTLY ASKED QUESTIONS | THIS CHRISTMAS SEASON.

Q | What are the cut off dates for shipping within Australia?

A | Due to pressures on all postal & courier systems there are delays being experienced nation wide so please take into consideration when placing your order & know we pack & ship out your order as fast as we can & unfortunately once it's in the courier's system it is out of our control.

Any orders placed after the dates provided below are not guaranteed by Christmas.

AUSTRALIA WIDE (excluding WA, NT & FN QLD)
FREE STANDARD SHIPPING
ORDER BEFORE 10TH DECEMBER.

ORDERS PLACED WITHIN MELBOURNE ORDER BEFORE 13TH DECEMBER.

AUSTRALIA WIDE (excluding WA, NT & FN QLD) 
EXPRESS SHIPPING VIA AUST POST 
ORDER BEFORE 17TH DECEMBER.

WA, NT & FN QLD STANDARD OR EXPRESS WE RECOMMEND ORDERING BEFORE 3RD DECEMBER FOR GUARANTEED BEFORE CHRISTMAS.

INTERNATIONAL CUT OFFS.
NZ ORDER BEFORE 10TH DECEMBER
ASIA PACIFIC ORDER BEFORE 1ST DECEMBER.
NORTH AMERICA ORDER BEFORE 6TH DECEMBER.
WESTERN EUROPE ORDER BEFORE 8TH DECEMBER.
REST OF THE WORLD ORDER BEFORE 1ST DECEMBER.

Q | when will the stock that says "coming soon" will be back in stock? will it arrive before shippping cut offs?

A | unfortunately we cannot guarantee this - we are expecting the last of our restocks by the end of November then after that all Preorder stock is due mid to late December therefore as per the preorder information we cannot guarantee delivery before Christmas.

Q | can you let me know when something comes back in stock? 

A | Yes, if you click the "notify me" button on the product page you will receive an email when that product has been restocked & available to purchase.

Q | I want to send a gift to someone but don't want them to see the price, can you leave our the invoice?

A | No worries! We actually don't include an order invoice with any of our orders as you will receive an Order Confirmation email that acts as the same thing & to save paper we won't print one out.

Q | I want to buy multiple gifts with their own gift box can you include the extra gift boxes with my order?

A | Thank you for choosing biglittlethings for all your gifting! 

If you request for more gift boxes in your order your first biglittlethings mailer box is complimentary however any more gift boxes will be charged $5 per box. Please understand we cover the cost of one free gift mailer box plus shipping over $50 however adding extra gift boxes is a cost we cannot sustain as a small business. 
Shipping will be charged on multiple gift boxes as shipping increases with the size of the box to send multiple gifts to if your individual gifts are under $50.

We understand each scenario is different & want to help you with ticking off your gift list! Send us an email to hello@biglittlethings.store before placing your order & our customer experience team will be able to help you!

Q | What is the return policy for gifts?

A | 
We are happy to exchange an item that was a gift in line with our Refund & Exchange Policy. Please feel free to read our Refund & Exchange Policy for more details.
Please note we cannot return or exchange items that were purchased in a gift bundle so please choose carefully.

Q | Why can't I select a gift box for a certain item?

A | Our larger items such as; Levo Rocker, Snuggle Me, Tiba & Marl & Warren Hill cannot be packaged in our gift boxes due to their size. 


Still have questions? email us at hello@biglittlethings.store